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Next-Generation Operations Support Systems (OSS) and Business Support Systems (BSS) represent the evolution of traditional frameworks in the telecommunications and IT industries. With the growing demand for 5G, IoT, and cloud-based infrastructure, the OSS & BSS market is undergoing a significant transformation. It is estimated that the global market for next-generation OSS & BSS was valued at $36.21 billion in 2023 and is projected to grow at a CAGR of 11.2% from 2024 to 2032.
What Drives the Growth of Next-Generation OSS & BSS?
5G Network Proliferation: With over 1.9 billion 5G subscriptions globally by 2023, operators are increasingly investing in OSS/BSS solutions to handle complex network architectures.
Cloud Integration: Over 75% of telecom operators globally have shifted at least 40% of their operations to cloud environments, necessitating robust OSS/BSS platforms.
Digital Transformation: Enterprises globally are spending $2.8 trillion annually on digital transformation, with OSS/BSS platforms playing a crucial role in enhancing operational efficiency.
Regional Market Insights
North America:
North America accounted for 35.6% of the global OSS/BSS market share in 2023, driven by the rapid deployment of 5G networks and the presence of leading companies like Oracle, IBM, and Hewlett Packard Enterprise. The United States dominates this region with a projected CAGR of 12% from 2024 to 2032.
Europe:
Europe holds 27.8% of the market, with key players like Ericsson and Nokia leading advancements in OSS/BSS frameworks. Countries like Sweden and Finland invest heavily in R&D, contributing over $6 billion annually to the IT and telecom sectors.
Asia-Pacific:
The Asia-Pacific region is poised to grow at the fastest CAGR of 14.3%, driven by large-scale 5G deployments in China and India. Major companies like Huawei, Infosys, and Tata Consultancy Services dominate this market.
Latin America & MEA:
Latin America and the Middle East & Africa collectively contributed 12% to the global market in 2023. This growth is fueled by increased investments in digital infrastructure and cloud-based technologies.
Global Growth Insights unveils the top List Global Next-Generation OSS & BSS Companies:
Infosys Limited
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- Headquarters: Bangalore, India
- Revenue (2023): $13.56 billion
- Infosys has developed next-generation OSS/BSS solutions leveraging AI and machine learning, contributing to a 9.8% annual increase in customer acquisition rates.
Ericsson
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- Headquarters: Stockholm, Sweden
- Revenue (2023): $25.76 billion
- Ericsson leads 5G-enabled OSS/BSS solutions with over 150 operator partnerships worldwide.
Tech Mahindra
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- Headquarters: Pune, India
- Revenue (2023): $5.52 billion
- Tech Mahindra's AI-powered BSS tools witnessed a 14% improvement in service delivery efficiency.
Oracle Corporation
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- Headquarters: Austin, Texas, USA
- Revenue (2023): $40.47 billion
- Oracle’s cloud-based BSS platforms captured 18% of the North American market in 2023.
CSG System International Inc.
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- Headquarters: Greenwood Village, Colorado, USA
- Revenue (2023): $1.1 billion
- With a focus on SaaS-based OSS solutions, CSG achieved a 10% market expansion in Latin America.
Conclusion: What’s Next for OSS & BSS?
The future of OSS and BSS lies in increased integration with AI, cloud computing, and blockchain technologies. As telecom operators continue to adopt 5G and beyond, next-generation OSS/BSS frameworks will play an instrumental role in ensuring seamless operations and delivering superior customer experiences. By 2032, the market is projected to reach a staggering $85 billion.